RMA
or Exchange
Email
for your RMA request, attached your copy of invoice, and pre-paid shipment
by any carrier with insured package value, ship to ROXSAT RMA
501
US HWY 46
KENVIL,
NJ 07847
We
will repair or exchange with SAME working condition parts or unit.
you
will cover the shipping for sending in, we will cover the shipping for
returning back your package.
DOA
- Damage or Dead On Arrival
Free
of Charge for DOA repair or exchange if it is approved as a Dead On Arrival
by ROXSAT
Please
contact us immediately if you have received a damage package box. If DOA
claim is approved, we also will issue shipping credit back to your account
for covering your return shipping expense.
Any
No Problem Found package will be subjected to Bench charge for DOA false
Claims.
SERVICE
RATE AND CHARGE
US$30
rate for ( Receiver, DVR, Camera ) bench charge of " No Problem Found"
US$15
rate for (Invacom , other lnbfs, and ACCESORIES) bench charge of "No
Problem Found"
ALL
0.3db INVACOM LNBF w/ 5 year warranty from Invacom. Please be confident
with the high quality assurance from Invacom, the failure rate of these
LNBF is almost ZERO. It means 99.99% of your new invacom lnbf order is
in brand new perfect working condition. do not claim it is a DOA, Do you
set it up right? Please Check its spec and setting values. We will charge
"no problem found" fee for $15 as the testing fee and return
shipping cost. this is the fair rate. if you agree with the fee when you
claim it as a "DOA"
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